If you are returning a part to us, for whatever reason, a copy of the original invoice &/or returns form, fully completed, must accompany the parcel.
Items returned in excess of 30 days from the invoice date will only be refunded at the discretion of Flying Spares.
Return freight must be paid by the customer. If the return is due to a fault by Flying Spares then the freight will be reimbursed. Parts correctly supplied that are returned for credit through no fault of Flying Spares, will be liable to a 15% handling charge. Please note that parts specially ordered on behalf of a customer from Bentley Motors or Rolls-Royce Motors may not be accepted for credit if these parts cannot be returned to the manufacturer.
Refunds for exchange units will only be given if we receive a complete, undamaged, rebuildable core unit. Core units must be clean & empty of all fluids. Please use the bag provided with the reconditioned unit. The customer is responsible for the cost of returning the exchange unit. A copy of the original invoice &/or a completed returns note must accompany the parcel.
We can arrange collection via UPS. Call 01455 299786 for details or email firstname.lastname@example.org.
To download a returns form, click here.