If you are returning a part to us, for whatever reason, a copy of the original invoice (if possible) and this returns form, fully completed, must accompany the parcel.
Items returned must be in the original packaging. They must be returned within 30 days of the invoice date (20 days in the case of genuine Bentley parts). Returns outside this period will be processed at the discretion of Flying Spares. All kits must be returned complete. Failure to send back all the parts from a kit will result in your return not being processed.
Return freight must be paid by the customer. If we accept responsibility for the need to return a part, then the freight will be reimbursed. Parts correctly supplied that are returned for credit through no fault of Flying Spares, will be liable to a 15% handling charge. Please note that parts specially ordered on behalf of a customer may not be accepted for credit if these parts cannot be returned to the manufacturer.
Refunds for exchange units will only be given if we receive a complete, undamaged, rebuildable core unit. Core units must be clean & empty of all fluids. Please use the bag provided with the reconditioned unit. The customer is responsible for the cost of returning the exchange unit. A copy of the original invoice &/or a completed returns note must accompany the parcel.
We can arrange collection via UPS. Call 01455 299786 for details or email firstname.lastname@example.org.
To download a returns form, click here.